Install Upgrades FAQs
Q: I am attempting to
upgrade my program to the new version but it is defaulting
to the selection New Install?
A:
This
problem occurs if one of the variables: path=, lists=, or data= (which
are located in
the wincare.ini), point to a location
that is currently unavailable. The program will then default
to the new install selection.
Verify that the machine with the
currently logged in user can access all three
paths successfully.
Follow the steps below to check the
wincare.ini:
- Click the Windows Start button.
- Click Run.
- Type the text, wincare.ini and click OK.
- Verify the paths and if incorrect, make the appropriate changes.
- Verify the paths and if correct, begin the install/upgrade again and it should display the correct option.
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Q: Do
I have to install or
upgrade the WinCare program on each client PC if networked?
A: Yes,
if the program is local and only the database is being ran from the
server.
If both the program path and the data
are
being
ran
from the server then the install/upgrade
needs to be done only on the
server.
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Q:
What Windows rights are required for WinCare users when using XP?
A:
Read & Execute rights to C:\Windows\System32.
Modify, Read, and Write rights to the WinCare folder, normally C:\WinCare.
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Q:
When I run WinCare, why do I get a message that "The publisher could not be verified"?
A:
This message occurs when the WinCare program files are located on the server instead of on the local computer. We have some steps in a PDF file that can help with this problem: "publisher_not_verified.pdf"
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