• How do I print [RA] or [CNA] sheets?
  
• How do I print a blank MDS form?
  
• How do I print a specific number of resident's reports?
  
• I am adding a printer in the printer setup in WinCare and when I try to print I receive the error message "Printer Error". Why?
  
• Which report will have the RUGs III scores with the dates of the assessments?
  
• What are some troubleshooting steps to try when I can't print?
  

A:   Follow these steps to print restorative aid [RA] or certified nursing assistant [CNA] or another service reports.
     From the WinCare Control Panel, click [Care Plan].
     Click [Reports].
     Click [Print CNA] care directive report for a selected month.
     Select the service via the drop down box.
     Click [Print].

Note: This same report may also be printed from the [Reports] module.

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A: Go to the MDS 2 on the main control panel. Then highlight the assessment that you want a blank hardcopy of. On the MDS main screen, click Blank Form. Click Yes > to print a blank form.
If you wish to print a blank assessment of a type that the resident hasn't had, then Add the assessment, print the Blank Form, and then Delete the added assessment.

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A:   The [Select Resident Set] option is used to allow a group of MAR reports to print at one time rather than printing individually in the PO/MAR module.
     From the WinCare Control Panel, click [Reports].
     Click [Select Resident Set].
     Highlight individual residents by holding down the ctrl key and left click the mouse on each resident or highlight a continuous group by clicking the beginning member of the group by holding down the shift key and at the same time, left click the mouse on the last member of the group.
     Click [Exit] to save your resident set and print your selection.

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A:   This is usually a rights issue. To check or change the user's rights in WinCare to allow printing:
     Click [Utilities] from the WinCare Control Panel.
     Click [Facility].
     Click [WinCare Security].
     Click [Users and Security].
     Verify which security level is listed next to the user's name in the Users box.
     Highlight the security level in the security levels box and click [Edit].
     Scroll to [Printing Setup] and click once to highlight it.
     Click the checkbox next to the printing clearance and click OK.

Note: If the user is not cleared to edit the utilities module, then the above steps need to be done by the system administrator.

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A:   The user can print the RUGs III Historical Summary Report that has all the assessments for the selected resident with the corresponding RUGs rates and assessment dates.

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A:   Here are some things you can try:

1. Shut down both the printer and the computer and then power back on after a minute. Try printing again.
2. Check to see that you can print a Test Page, and can print from other Windows applications.
3. Check that the correct printer is selected in WinCare under Reports > Printer Setup.
4. Check that you have read, write, modify rights to the WinCare.ini in the Windows (or WinNt) folder.
5. Check that you have full rights to the WinCare folder (C:\WinCare).
6. Check that the correct/newest printer driver is loaded for the printer you are using.
7. Run Disk Cleanup - temporary files can cause printing problems.
8. If the printer is a laser printer, try using the LaserJet III driver. The Laserjet III driver can be installed manually without removing the existing driver.

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