Q:
A user has forgotten their password, and can no longer login to WinCare. The system administrator can login though.
A:
The system administrator to WinCare can fix this problem by doing the following steps:
Login to WinCare with a user who has System Administrator rights to WinCare.
Go to Utilities > Facility > Security > Users and Security Levels screen.
Highlight the user who cannot login. Click the Clear Passwords button, and you should get this message, "Are you sure you want to clear the login and electronic signature passwords for [User's Name]? (Can not be undone.) Yes No". Click Yes.
You should then get a message stating, "Login and Electronic Signature passwords for user [User Name] have been cleared. The user will be prompted for new passwords at login.". Click OK.
Now Exit WinCare to WinCare Login screen. Enter user's name who could not login before. Leave the password field BLANK. Click OK. WinCare will then give you message stating that the password cannot remain blank. Click OK, and now the password for this user can be set.
A:
Take the following steps to add a new user to the WinCare program.
First, you must login with someone with System Administrator rights to the WinCare system.
Go to Utilities > Facility > Security > Users and Security Levels
Click the top-most Add button. Fill out all information here. Name, Initials, Login Name, and Security Level fields are required. Note that the logon name is the name the user would type to identify themselves to WinCare when they login. Click OK when finished.
User is now added. Exit WinCare to WinCare login screen. Enter the new user's logon name. Do not enter password, click OK. Program will then allow you to set the password.
Q:
No one at our facility can login to WinCare. The person that knew the login is no longer available. We can't access our medical records in WinCare.
A:
WinCare Support policy is that we do not circumvent existing security for a facility's WinCare database without prior explicit authorization. If it is true no one can login to WinCare because no one knows the user name and password to get in, then have the facility Administrator make a short authorization letter authorizing a person to have system administrator access to WinCare on company letter head. The letter must be signed. Then fax the letter to WinCare fax number 1-541-776-3304. Have the authorized user call WinCare Support at 1-800-889-2349, then WinCare Support will be able to help with this problem.
