Support

WinCare…Excellence Built on Support

We know providing great software is only half of the equation. You want knowledgeable support when you need it as well.

That is why WinCare offers around the clock, 24/7 unlimited telephone support* with responses from real live, local technicians. You’ll also enjoy the fact that:

  • Our telephone will ring no more than 3 times before it is answered by a real human.
  • No “Press One for….”, or “Press Two for…” We’re here to directly take your call.
  • If calling after hours, our answering service will page the “on-call” tech, and you can expect a return phone call within 15 minutes.

Yes, our standards are high because you deserve only the best!

*Our 24/7 telephone support is available to all WinCare customers, however free unlimited support and free software upgrades (minimum 2x/year) are only available through our service package if subscribed to. Please see a service agreement for clarification.

Get Remote Assistance with GotoAssist

Uplink - Occasionally the WinCare Support Team may need a copy of your WinCare data to work on an issue you are experiencing.

WinCare uses the HIPAA compliant Hightail Uplink for receiving data from our customers.

Please only submit files through the Uplink that have been requested by the WinCare Support Team.

To access our Uplink follow this link:

https://www.hightail.com/u/WinCare-Support

If the Support Team asks for a copy of your data, use the backup feature in Utilities to create a zipped backup of your data and place the created .zip file in the Uplink.

WARNING:
Unauthorized access to this computer system is prohibited, and is subject to criminal and civil penalties.



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About Us

MIT, LLC provides advanced LTC data management software systems in its WinCare products, emphasizing intuitive use while optimizing productivity and revenues for Long Term Care, Assisted Living Facilities and Hospital Step-Down Units. Because we continually test our systems in clinical settings, we build from the ground up a unique platform packed with an understanding of what you need while offering you the flexibility to customize the application to your unique situation. With 24/7 live tech support and free system upgrades to keep you ahead of changes, WinCare solutions have become the most trusted name and the standard-bearer in LTC clinical and financial software.